Joe sat in the meeting, dreaming wistfully of the days when he job as marketing director consisted entirely of identifying a market segment with unmet needs and organizing his company's marketing mix (products, distribution, pricing, and promotion) to satisfy those unmet needs better than his competitors. In other words, the good-old-days. Now this
twenty-something social media marketing consultant was telling him how his company's reputation and carefully crafted brand image were being threatened by something called the blogosphere.
With each additional word from her, the last wisps of Joe's illusion of control over medium and message evaporated, leaving him only with the cold reality of the new order--the social Web. However, all is not lost for the Joe's of the world--if they realize and capitalize on the fundamental differences between traditional marketing and social media marketing. The very definition of conventional marketing screams the word control. In the past, the marketer control everything from the decisions of who to target and how to distribute to which mediums and messages to push out. But social media is like the Wild West, where the will of the crowd rules, with mob deciding what to discuss, where to discuss it, what to say, and when to say it.
Nonetheless, by understanding the shift from control to influence, marketers like Joe can gain a foothold in a new dream--one where he can defend and possibly even enhance his company's reputation and brand image by contributing to the social Web with transparency, honesty, and a willingness to listen to the negative comments and address them in a timely manner. By relying on participation instead of interruption (i.e., advertising), Joe might be able to gain a far deeper respect for his company and its products that through conventional promotional methods.
But first, Joe must come to grips with the differences between traditional marketing and social media marketing. To help Joe (and other marketers), I have gathered together a collection of resources that explain in detail these differences. I look forward to hearing your comments about these differences and your own views of how social media and traditional marketing differ.